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Error message running retrieve in demo environment

  • 25 April 2024
  • 3 replies
  • 12 views
S
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Any idea what the following message is trying to tell me after running a Retrieve script?

“Error calling ListStatusChanges: {errorCode”:”USER DOES NOT BELONG TO SPECIFIED ACCOUNT”,”message”:”The specified User is not a member of the specified Account.”}

I am the administrator, I own the template I used to process the envelope that I’m trying to report on, and I created the Retrieve script.  I’m at a loss.

 

Thank you.  Susan

3 replies

Justin Jiang
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Does the user have multiple accounts?

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S
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@justin jiang  i only have one account but i am the administrator of eSig and of CLM.  not sure if that’s what you are looking for?

N
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Userlevel 3
Badge +9

Hello @srlee ,

 

Thank you for reaching out here in the Docusign Community.

 

I’m sorry to hear that you are getting an error, I understand this happens when you try to use Retrieve.

 

Are you running this for a specific user? What version of Retrieve are you on? 

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
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