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Can we retrieve documents which have been purged? The documents were purged while i was away on Medical Leave. I need to get it quite urgently.

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HASNAN B SAADAN

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Best answer by Community Expert 2 May 2023, 14:06

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Hello,

Thank you for reaching out here in the DocuSign Community.

For security reasons, I removed your email and account number, which is considered Personal Information.

Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=slx1583277403913.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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Thanks Nathaly for your prompt reply.

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If the purged documents can not be retrieved at a later date, is there something the recipient can do when they do sign it to save it?  Should they download it and save it to their own computer?  Because several times, one of our clients goes back to the original email with the docusign in it to reopen and look at it, but it won’t let them open it.

We need a solution for this.

STober

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