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FAQ: How do I turn off use of my account data for AI training?

  • July 25, 2025
  • 2 replies
  • 105 views

Jerry.Withers
Docusign Employee
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Seems to be cropping up regularly these days.  The answers can be found in this support article: AI Data Controls Setting FAQs.  This product popup is often the trigger for the question:

““Docusign asks to use customer data for AI training to improve our models and provide better AI-assisted experiences. To protect sensitive agreement information, the data used to train Docusign AI models will be aggregated and anonymized before it is used. Anonymization includes removing personal identifiers, such as names, addresses, bank account information, and social security numbers (SSNs)/national tax numbers.”

If you need more information on this topic, please ask.

Regards,

Jerry

2 replies

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I am not seeing the AI control option in the admin tab.

Can we be sure that our data is not being used in the training of the AI?


Jerry.Withers
Docusign Employee
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  • Author
  • Docusign Employee
  • August 11, 2025

If the control is not present, you opted out of use in your contract so your data is not being used for training. 
Thanks for asking,
Jerry