eSignature

Dear DocuSign Product Management,We would like to submit a feature request regarding a significant email delivery issue that we are currently experiencing.A large number of DocuSign emails fail to reach our recipients because they are quarantined or blocked by our email security solutions. The root cause is the invisible tracking pixel and its associated tracking link embedded in DocuSign emails. Our security policies identify this URL as a tracking service, resulting in the email being blocked.The tracking pixel is automatically loaded when the recipient opens the email and is used to determine whether and when the email was opened, as well as the recipient's IP address, geographic region, and email client.According to DocuSign Support, it is currently not possible to disable this tracking functionality. We were advised to submit this request to the DocuSign Product Management team for consideration.We therefore request that DocuSign provide an optional administrator setting to comple

Clicking on almost anything within the web portal takes up to a full minute or more to respond. Doesn’t matter what browser is used.  Any ideas of what the issue might be or how to resolve? 

A company is claiming I docusigned a document that I don’t believe I did. They will not show me a COC. Is there a way I can get the COC?

We are planning to allow adding up to 99 signers to an envelopeWe have a developer account, but we find out that we have RECIPIENT_LIMIT_EXCEEDED when we put more than 15 signersThe error message is not entirely clear to me “You have reached the maximum number of recipients allowed for a single transaction. Please remove some recipients, or split them across multiple tran”. Too much users, or should we define our envelope differently ?Is there a way to lft the limit to the theoretical maximum of 99 in order to test ?Best regards

Hi everyone,When I use /v2.1/accounts/{accountId} this api to get seatInUse field, some account can return number, some are return null.this account seatInUse is null this is normally  May I ask what this field is related to? And can you analyze for me under what circumstances there will be a quantity of seatInUse?Thanks a lot!

I send out documents for signature once signed and completed i download then signature looks as if it was copied and pasted. Why???

Can the business located in Turkey use Docusign legally? Is Docusign legal in Turkey? If it is not, is there any plan or situation to make the Docusign legal in Turkey?

I received email from dse@email.docusign.net adress.Is it a real Docusign email or is it a fake ?Best Regards

The instructions I was given included this: NOTE: When you are prompted to sign the document, please click "Review Documents" and NOT "Sign on paper". "Review Documents" allows us to collect the documents electronically rather than by fax. But as far as I can tell the only thing I can do with the document is to sign it.  Any idea what I'm supposed to do? I'm using the web app in Chrome.  The specific sub-domain is na2.docusign.net (NOTE: I've been unable to get hold of the person who gave me the above instructions, so I can't ask for any clarification).

I have sent an envelope to multiple recipients, and 3 of the 4 have signed. However, the email address assigned to the last recipient is incorrect, but I am not seeing any way to correct this at this time -- There is no ‘Correct’ button visible or any way I can see to update this recipients email without recreating the entire envelope. Need assistance to get this resolved without having to re-create and re-send this contract to all clients.Envelope ID *********************************

We have a DocuSign workflow with six signers. The envelope is first sent to the primary owner, and after they sign, it is sent simultaneously to five joint owners. A 48-hour auto-void policy is configured.For example, after the primary owner signs, the five joint owners receive the envelope at the same time. If three of the joint owners complete signing while the remaining two have not signed, and the envelope is then voided, I have the following questions:Even though the envelope has been voided, is it still possible to retrieve the signed document for the recipients who completed signing before the envelope was voided? Is the Certificate of Completion still available for a voided envelope? If so, does it include the signing activity of the recipients who signed before the envelope was voided?

Hi. Every time I am trying to open document which I need to sign message ‘’You’ve reached the authentication limit’’ appears on screen. However I do not exceed the limit of attempts. I have tried next day and day after, same issue. Please investigate issue. 

How do you create a signing group?  I have an admin account but do not see the signing gruop option in my contacts setting.  

My documents require a series of signatures for compliance purposes. Occassionally, the CFO will reassign to his delegated signer whose required signature immediately follows the designated signature.This designated/assigned signer says they are not offered a second opportunity to sign where required.How can I allow mobile access to signing for this individual who gets assigned as delegated signature, immediately followed by their assigned signature.They have responded saying they cannot get the second signature placed, even after I resend the document.

I’ve been getting a few bounced email error messages.  This mostly occurs to people I have sent Hundreds of docusign envelopes to, and they are on the same server as I am, so it’s not an ITS issue.  I’ve ignored some, and they seem to go away, but this is obviously a problem that keeps occuring.    

how do i remove signature put in wrong place in my document

Hello,I'm in a dispute and someone claim to have a document signed by me using docusign. They took another signed document by me and pasted my signature (with the docusign ID watermark) into another document I never signed. Of course In my DS account there is no such document. How can I prove the document is fake? I'm a free user of docusign. I can't prove I never sent this via email as I shared a group of documents in a drive folder, and they claim that document was inside the folder, and then removed.

I frequently am creating form templates that have multiple fields that are of the same width and or height, and when creating these it is very frustrating that if I ever want to make one of them, say, be a taller field while still being the same width as the others, I cannot do this in any clear way that I can find. Even more frustrating is when I have several identical fields, and then need to edit the form in order to increase the height of them, but want to preserve them having the same width as each other.With the current field resizing tools, I can only adjust field sizing by dragging the corners, which adjusts both the height and width simultaneously - which makes it impossible to not change both at once, which makes it extremely imprecise, and effectively impossible to not at least slightly change the other dimension. There is no way to do something like hold ctrl to change this behavior, and bafflingly there is no way to adjust a field by dragging from one of the flat edges rat

I have created a PowerForm for my organization to use and have tested it out a few times.   The PowerForm has multiple approvers, with the first person using it filling in the next level approvers.  When the next approvers get the email to sign, it looks like I personally, as the creator of the PowerForm, sent them the document to review and sign, even though it really is coming from the initial user of the PowerForm.    Is there anyway around a PowerForm request looking like it came from the creator of the PowerForm other than having to set up a “no reply” email account to transfer the PowerForm ownership to?

I’ve received an old employment contract from my employer, which is different from the one I have. I want to check if this document is legit, as it was apparently sent and signed using Docusign, but I can’t find the original emails. I have the Docusign envelope ID, and the codes underneath each signature. Can these be used to verify if the document is legit? 

Where can I find the total document storage used by each DocuSign account? I did a little digging and it doesn’t seem like this is possible with the API. 

I need to add a form to a current template or basically merge 2 templates if possible.  Can anyone explain to me how do do that? It is so hard not being able to call for help. So I would appreciate feedback. Thank you in advance 🙂

Hi,I have an envelope with seven different documents both Excel and Word.They need to be signed from a supplier and our management.When creating the envelope, I didn’t see buttons/ options to set and define the signature fields.Strangely, before submitting the envelope for signature, DocuSign system asks me if I don’t prefer adding fields.My question is: HOW?Thank you for your help! 

My DocuSign demo account is not sending email notifications to signers for envelopes created. Despite everything worked fine earlier. There are no junk file issues, and i have configured all notification preferences according to solutions / documentation found. Are there any recent updates or changes to DocuSign Demo account settings that could effect Email notifications?Or Anything that i might have missed to set up notifications.Any Suggestions or solutions Would be greatly appreciated.Thank you!

Estou tentando assinar um documento mas sempre esta dando erro, alguém poderia me ajudar?