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Casual DocuSign User
jla
Posts: 2
Registered: ‎06-24-2013

FireFox GIves Bad Request Error 400 - Request Badly Formed

Whenever I receive an email with a document signature request, if I click on the "View Document" link, I get, from my default browser, FireFox, a "Bad Request Error 400, Request Badly Formed".  If I then cut and paste the link into Internet Explorer, on the same computer, it works fine. 

 

Anyone have a suggestion as to what may be wrong with my FireFox settings?  Or is it a DocuSign issue?

 

Thanks.

Moderator
Rickey-DocuSign
Posts: 9
Registered: ‎05-14-2013

Re: FireFox GIves Bad Request Error 400 - Request Badly Formed

Hello!

 

I would recommend clearing your cache and cookies in Firefox to see if that solves your problem. 

.

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from DocuSign: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

 

 

Casual DocuSign User
jla
Posts: 2
Registered: ‎06-24-2013

Re: FireFox GIves Bad Request Error 400 - Request Badly Formed

Thank you.  I will try your suggestion.

 

Thanks