Reply
Casual DocuSign User
suzbrown
Posts: 1
Registered: ‎05-17-2011
0
Accepted Solution

Cancel Account

If I decide to cancel my account, will I be refunded for the balance of the year that I haven't used?
Thanks for your help.
Moderator
PatrickDocuSign
Posts: 49
Registered: ‎12-07-2010
0

Re: Cancel Account

Hello,

 

DocuSign is able to offer the annual plans at a discount because of the yearly commitment made when signing up for them, as opposed to the more pricey monthly plans. For this reason we are not able to pro rate unused portions of annual fees, unless you are joining a corporate group account.