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Casual DocuSign User
suzbrown
Posts: 1
Registered: ‎05-17-2011
Accepted Solution

Cancel Account

If I decide to cancel my account, will I be refunded for the balance of the year that I haven't used?
Thanks for your help.
Moderator
PatrickDocuSign
Posts: 48
Registered: ‎12-07-2010

Re: Cancel Account

Hello,

 

DocuSign is able to offer the annual plans at a discount because of the yearly commitment made when signing up for them, as opposed to the more pricey monthly plans. For this reason we are not able to pro rate unused portions of annual fees, unless you are joining a corporate group account.

Casual DocuSign User
Solo7
Posts: 2
Registered: ‎08-22-2014

Re: Cancel Account

Group acct
Posted from Apple iPhone
Community Manager
DocuMarc
Posts: 2,191
Registered: ‎07-01-2013

Re: Cancel Account

Hello @Solo7 

 

Are you trying to cancel your group account. 

 

Please see the relate thread to learn how I would like to cancel. How can I do that?